Refund policy

Refund and Returns Policy

Last Updated: 10/8/2026

This Refund and Returns Policy applies to all purchases made through the EC Stationery website located at https://ecstationery.com/ (the "Website"). This policy is governed and operated by EVERCRAFT STATIONERY & SUPPLIES LTD (referred to herein as "we", "us", or "our"). We are committed to ensuring your complete satisfaction with your stationery and supply purchases.

1. Return Window and Eligibility

1.1 14-Day Return Window: You have exactly 14 days from the date of delivery to request a return for any eligible item purchased from EC Stationery. If more than 14 days have passed since the delivery of your item, we are unable to offer a refund or exchange.

1.2 Condition of Returned Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must not be damaged, marked, or altered in any way.

1.3 Proof of Purchase: A receipt or proof of purchase is required for all return requests. Please retain your order confirmation email to facilitate this process.

2. Non-Returnable Items

Certain types of items are exempt from being returned due to their nature. The following items cannot be returned:

  • Customized or personalized stationery products.
  • Items that have been used, damaged, or altered by the customer.
  • Gift cards.
  • Downloadable software or digital products.
  • Clearance or final sale items.

3. How to Initiate a Return

To initiate a return, you must follow these steps:

  • Contact our customer service team at sales@ecstationery.com within the 14-day return window.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Wait for our team to review your request and issue a Return Merchandise Authorization (RMA) number.
  • Securely package the item(s) with the RMA number clearly marked on the outside of the package.
  • Ship the item(s) to our address: EVERCRAFT STATIONERY & SUPPLIES LTD, 10 Crow Green Road, Pilgrims Hatch, Brentwood, Essex, United Kingdom, CM15 9RA.

4. Return Shipping Instructions

4.1 Customer Responsibility: Unless the return is due to an error on our part (e.g., wrong item shipped, defective product), the cost of return shipping is the responsibility of the customer.

4.2 Shipping Costs: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.

4.3 Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance for items exceeding $75.00 in value. We cannot guarantee that we will receive your returned item without a tracking number.

5. Refund Processing

Once your returned item is received and inspected, we will send you an email notification to inform you that we have received your item. We will also notify you of the approval or rejection of your refund.

5.1 Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

5.2 Processing Time: Please allow a minimum of 5 to 10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution's policies.

5.3 Late or Missing Refunds: If you have not received your refund within the expected timeframe, please check your bank account again, contact your credit card company, and then contact your bank. If you have done all of this and still have not received your refund, please contact us at sales@ecstationery.com.

6. Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same product, please contact us at sales@ecstationery.com within the 14-day return window to arrange the exchange. If the item was an error on our part, we will cover the shipping costs for the exchange.

7. Damaged or Defective Items

7.1 Reporting Damage: If you receive a damaged or defective item, please contact us immediately at sales@ecstationery.com. Please include photographs of the damaged product and the packaging it arrived in.

7.2 Resolution: We will arrange for a replacement or a full refund, including the cost of return shipping if applicable, once we have verified the damage or defect. Claims for damaged or defective items must be made within 14 days of delivery.

8. Order Cancellations

8.1 Cancellation Window: If you need to cancel your order, please contact us at sales@ecstationery.com as soon as possible. Orders can only be canceled before they have been dispatched for shipping.

8.2 Dispatched Orders: If your order has already been dispatched, you will need to follow the standard return process upon receiving the item. We are unable to intercept packages once they have been handed over to the shipping carrier.

9. Contact Information

If you have any questions, concerns, or require further clarification regarding our Refund and Returns Policy, please contact us using the details provided below:

  • Company Name: EVERCRAFT STATIONERY & SUPPLIES LTD
  • Website: EC Stationery (https://ecstationery.com/)
  • Address: 10 Crow Green Road, Pilgrims Hatch, Brentwood, Essex, United Kingdom, CM15 9RA
  • Email: sales@ecstationery.com