Shipping policy
Shipping Policy
Last Updated: 10/8/2026
This Shipping Policy explains the shipping practices of EVERCRAFT STATIONERY & SUPPLIES LTD ("we," "us," or "our"), operating the website EC Stationery at https://ecstationery.com/. By placing an order through our website, you agree to the terms and conditions outlined in this policy.
1. Shipping Destinations
1.1 Domestic and International Shipping We currently ship our stationery and supplies to a wide variety of domestic and international destinations. If your specific location is not available at checkout, please contact our customer service team to inquire about possible shipping arrangements.
1.2 Shipping Restrictions Certain products may be subject to shipping restrictions based on local laws and regulations of the destination country. We reserve the right to decline shipping to specific locations if prohibited by law or carrier limitations.
2. Order Processing Time
2.1 Processing Period Orders are typically processed within 1 to 3 business days from the time the order is placed. Processing times may be extended during holidays, promotional events, or due to unforeseen circumstances.
2.2 Business Days Please note that business days exclude weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.
3. Shipping Rates and Delivery Estimates
3.1 Calculated Rates Shipping rates are calculated based on the total weight of your order, the destination address, and the selected shipping method. The exact shipping cost will be displayed at checkout before you finalize your purchase.
3.2 Delivery Estimates Delivery times vary depending on the destination and the shipping method chosen at checkout. Estimated delivery times are provided as guidelines only and are not guaranteed delivery dates.
3.3 Shipping Costs Standard domestic shipping rates start at $5.00. Expedited shipping options may be available for an additional cost of $15.00 or more, depending on the service level selected. International shipping rates vary significantly by region and will be calculated dynamically at checkout.
4. Duties and Taxes
4.1 Delivered Duty Paid (DDP) All orders placed with EC Stationery are shipped on a Delivered Duty Paid (DDP) basis. This means that EVERCRAFT STATIONERY & SUPPLIES LTD pays for all import duties, taxes, and customs fees associated with your order.
4.2 No Additional Charges You will not be responsible for any import duties, taxes, or customs fees upon the delivery of your order. The total amount paid at checkout covers the complete cost of your items, shipping, and all applicable duties and taxes. There will be no surprise customs charges upon delivery.
5. Shipment Confirmation and Tracking
5.1 Confirmation Email Once your order has been processed and dispatched from our facility, you will receive a shipment confirmation email containing your tracking number and a link to track your package.
5.2 Tracking Your Order You can track your order by clicking the link provided in the confirmation email or by visiting the designated carrier's website and entering your tracking number. Please allow up to 48 hours for the tracking information to become active in the carrier's system.
6. Delays
6.1 Unforeseen Circumstances While we strive to deliver your orders promptly, we are not liable for shipping delays caused by unforeseen circumstances beyond our control, including but not limited to: - Severe weather conditions - Customs processing delays - Carrier disruptions or service interruptions - Global pandemics or health crises - Natural disasters
6.2 Address Accuracy Please ensure your shipping address is accurate and complete at the time of checkout. We are not responsible for delays caused by incorrect, incomplete, or undeliverable address information provided by the customer.
7. Lost or Stolen Packages
7.1 Carrier Responsibility Once your order leaves our facility at 10 Crow Green Road, Pilgrims Hatch, Brentwood, Essex, United Kingdom, CM15 9RA, the responsibility for the package transfers to the selected shipping carrier.
7.2 Reporting Issues If your package is lost, stolen, or marked as delivered but cannot be located, please contact us immediately at sales@ecstationery.com. We will work directly with the carrier to initiate an investigation and assist you in resolving the matter.
8. Return to Sender
8.1 Undeliverable Packages If a package is returned to us due to an incorrect address, failure to claim the package from the carrier, or refusal of delivery, we will contact you to arrange a reshipment.
8.2 Reshipment Fees If the original order is returned to us, we will issue a refund for the cost of the items minus a $10.00 return processing fee. Original shipping charges are non-refundable. Alternatively, we can arrange to reship the order to you for an additional shipping fee of $10.00.
9. Contact Information
9.1 Customer Support If you have any questions or concerns regarding our Shipping Policy or the status of your specific order, please do not hesitate to contact our customer support team: - Company: EVERCRAFT STATIONERY & SUPPLIES LTD - Website: EC Stationery (https://ecstationery.com/) - Address: 10 Crow Green Road, Pilgrims Hatch, Brentwood, Essex, United Kingdom, CM15 9RA - Email: sales@ecstationery.com